Warranty & Support
Terms & Conditions
Sold and delivered by Guangzhou Beida Information Technology Co., Ltd. (USCC:91440101MA9W257P6B). We are located in China, Guangzhou, for product research/design/innovation. We combine advanced information technology to build a true DFO product and service, cutting off all intermediaries. We can guarantee the enhancement of the productivity and competitiveness of your local businesses.
Warranty & Support
📦 Product Warranty
1. Warranty Coverage
All products purchased from BDILIFE.COM come with a 12-month limited warranty from the date of delivery.
Covers: Manufacturing defects, and hardware malfunctions under normal use.
Excludes: Damage caused by accidents, misuse, unauthorized modifications, or wear and tear.
2. How to Claim
Step 1: Contact our support team within 7 days of discovering the issue at
support@gzbeida.com.cn
Step 2: Provide your order number, product photos/videos, and a description of the issue.
Step 3: We’ll guide you through troubleshooting or arrange a replacement/refund.
3. International Warranty
Warranty is valid worldwide, but return shipping fees may apply unless required by local law (e.g., EU 2-year warranty).
🛠️ Technical Support
1. Self-Service Resources
[FAQ Page] – Solutions to common issues.
[Video Tutorials] – Setup and usage guides.
[Download Manuals] – Product documentation.
2. Contact Our Team
Email: support@gzbeida.com.cn (Response within 24 hours)
Live Chat: Available on our website during [9:00 AM–6:00 PM GMT].
Phone: +86 17722280478
3. Repair Services (Optional)
For out-of-warranty products, we offer paid repair services. Request a quote here: sales@gzbeida.com.cn
🔙 Returns & Refunds
30-Day Money-Back Guarantee: Unsatisfied? Return unused items for a full refund.
Extended Warranty: Purchase an additional 1-year coverage at checkout (optional).
🌍 Regional Policies
| Region | Warranty Period | Legal Rights |
|---|---|---|
| United States | 1 year | FTC Warranty Rules |
| European Union | 2 years | EU Consumer Law |
| Australia | 1-2 years | ACCC Guidelines |
⚠️ Important Notes
Proof of purchase (order confirmation/invoice) is required for all warranty claims.
Warranty voids if the product’s serial number is tampered with.
🔗 Need Help Now?
👉 Start a Support Ticket | 📞 Contact Us